Transaction Policy
This document outlines the billing and payment practices for Lumi & Rae.
Accepted Payment Methods
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed in United States Dollars (USD).
Payment Processing
- Payment must be completed in full at time of purchase
- Orders will not ship until full payment is received
- A declined payment confirmation does not constitute a confirmed order
Pricing & Taxes
- All prices are listed in United States Dollars (USD)
- Applicable taxes calculated at checkout
Secure Payments
- All transactions use SSL encryption
- We do not store full credit card details
- All payment processors are PCI-DSS certified
Refunds & Chargebacks
- Refunds and returns are handled in accordance with our Refund & Return Policy — please review it before making a purchase
- Unauthorized chargebacks will be disputed
- Contact us first for any billing issue
Fraud Prevention
Lumi & Rae reserves the right to cancel or hold any order suspected of fraudulent or unauthorized activity. If your order is cancelled for this reason, a full refund will be issued to your original payment method.
🏪Contact Information
Store Name
Lumi & Rae
Website
lumi-rae.com
Email
support@lumi-rae.com
Phone
+1 (518) 815-9000
Company Address
418 Broadway #6101, Albany, NY, 12207, USA
Service Hours
Mon–Fri 09:00–17:00 EST
Response Time
Within 24 hours